Royal Mail Delivery - Coronavirus update

Posted 19th Mar 2020

Please see the below notice issued by Royal Mail regarding Signature and Special UK postal services:

"Due to the current coronavirus situation, from today, Thursday 19 March - until further notice - we have taken the difficult decision to suspend the 1pm guarantee for Special Delivery items.  As a result of this suspension, I'm sorry, we will not refund the Special Delivery fee if your item is delivered after 1pm. 

We'll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of the day.

Our Special Delivery Guaranteed by 9am service remains unchanged; we still guarantee to deliver by 9am.

Signature Services
We’ve put in place a temporary procedure for services where we would normally capture a signature on delivery. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check if we have obtained confirmation of delivery and who we delivered to by tracking your parcel at (where you may see a special code, ‘XP1’ instead of signature).

As a result, we will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday 14 March 2020 and until further notice.

We’ll continue to support you with information in the coming days and weeks. General information can also be found at

We’re really sorry we have had to take this decision and for any inconvenience it may cause.

Further information on how our services are operating can be found on our Service Update web page.

Kind Regards,

Royal Mail Customer Services"


Therefore please take this into account when placing your order with us.

Many thanks for your continued custom.

Cochranes of Oxford

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