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Ordering and Delivery Information
How to order

You can order online via our secure payment facilities or contact us directly by telephone, fax, e-mail or letter.

Even if you are not ordering on the website, you can still use it to create and save a basket of products and check the prices, quantity discounts and delivery costs in an online account. You can then print the basket for your records or to it send to us with your payment and delivery details.

On-line accounts:
Setting up an online account will enable you to make and store lists of favourite items, track orders, view your order history and set up preferences to customise the website.

Delivery

Cost of delivery

Standard delivery is included in the price for orders shipped within the UK Mainland as follows:

 
Free Delivery
Products
Destination
Currency
Minimum Order
Scientific and Educational Products and most kites
UK
£
£30
Birdscaring kites and poles - 1st class / 24 hr delivery.
UK Mainland
£
£30

For other destinations and currency combinations, the cost of standard or priority delivery is shown in your shopping basket. This depends on the selected currency and chosen country as well as the products purchased.

Priority delivery
Priority delivery is available by First Class post or Courier (eg: Fedex or UPS). The extra cost of the service will be added to your order and we may contact you to confirm this amount before processing your order. Online customers can view the additional postage costs in their shopping basket.

For some orders or countries, we may deem it necessary to use a courier so that we can track the parcel. In this case, the extra cost (over the standard charge) will be quoted before confirming the order.

Delivery time

Standard delivery from the time of order for stocked products is usually:

Destination:
Lead time (working days)
 
Min
Max
UK Mainland
3
5
UK Islands
3
10
European Union
3
10
Rest of Europe
5
15
USA & Canada
5
10
Rest of the World
5
15

We will contact you if we expect to take longer than the maximum times above.
If your order is urgent or required by a specific date please put a comment into the comments box (as part of the check-out process) describing your delivery requirements. This will be read before your order is processed. Alternatively, please contact us.

Delivery method
Standard delivery would typically be by one of the following methods depending on the product ordered:

UK orders: Second class post, or land carrier (for orders over 2kg in weight).
Overseas orders: Airmail, small packet, parcel post or land carrier.

Land carrier delivery is Monday-Friday 9am-5pm and requires a signature on delivery unless other instructions are given. If you think your order may weigh over 2kg and there might not be anyone present to sign for the parcel, it can help us to know in advance to avoid additional charges or delays.

Christmas
Please allow extra time for your order to be processed during December.

Payment

Credit / Debit Cards
We accept Visa, Mastercard, Switch, Delta and Maestro. We check the order to ensure that we can meet your requirements including any specified in the order comments field before taking full payment for the goods. If we cannot meet your requirements we will contact you as soon as possible. Please ensure that all your contact details are correct to enable us to do this.

Cheques or Postal Orders
We accept cheques and postal orders drawn on a UK Bank. However all cheques must clear the bank before the order will be processed. This will add a minimum of six working days to your delivery date.

Please make your cheque out to Cochranes of Oxford Ltd and post it to:
Cochranes of Oxford Ltd
Grove Farm Barns
High Street
Shipton under Wychwood
Chipping Norton
Oxfordshire OX7 6DG
UK

Invoicing
We can invoice you if you are a government office, registered company, university or school. Unless you have an established account with us, we will require proof of validity of the order (e.g. an official order or letter on your headed paper) and may require payment by proforma invoice before despatching the goods. Please contact us if you would like to set up an account with us.

Payment Security
The secure server used by this site for transactions has 128 bit SSL Encryption with Firewall Protection. All credit numbers are encrypted when the order is placed and are only decrypted after they have reached the secure hosting computer. The secure server has Thawte Digital Certification. As an added precaution, credit card numbers are deleted from the hosting computer after thirty days.

 
New storage boxes for group sets
Sturdy plastic storage solutions to last as long as our sets
More info...
Share your product images
Upload your photos of our products in action to our new gallery page
More info...
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Tel: +44 (0) 1993 832868  |  Email: sales@cochranes.co.uk